VIN PIN support

Contact support

VIN PIN
ryant227@gmail.com

Include your app version, a brief description of the problem and the stock number when relevant. Do not send your password.

Signing in and account access

Your dealership administrator creates individual usernames and assigns staff roles. Ask that administrator for your username, a password reset or a change to your access. Public signup and email password recovery are not available.

Use the HTTPS workspace address supplied by your administrator. Each deployed workspace currently serves one dealership. If sign-in stops working, check your connection and ask whether your account or password changed.

Reading or programming NFC tags

Use an installed NFC-enabled phone build and an NFC-capable iPhone or Android phone. Expo Go and the browser preview can show sample screens, but cannot read or program the car stickers.

Hold the phone’s NFC antenna close to the tag until the app confirms the read. If reading fails, try closer contact and remove a thick phone case. Staff can pair supported VIN PIN tags to vehicles already in inventory.

A vehicle-tag scan automatically attempts GPS and records the read. A key-fob tag opens the vehicle’s saved location and actions without updating the car’s position.

Maps and the last recorded location

Allow location access while using the app. An uncertain or unavailable GPS reading may ask you to confirm an area and explain an exception. The profile map requires a saved vehicle GPS position; choosing an area alone cannot create a map pin.

The map shows the last vehicle scan, not continuous tracking. Aerial imagery needs internet access. If imagery cannot load, try Retry map; saved coordinates and scan history are still recorded. Scan the vehicle tag after moving the car to update its position.

Offline work and saved updates

Updates waiting to sync remain on the original phone. Restore the connection and sync those updates before changing accounts or workspaces. Keep the app installed while you have saved records or pending work.

The device pilot is a separate local workspace. Its cars, tag pairings and scans stay on that phone and do not automatically enter the shared server. An administrator, manager or inventory staff member must add shared stock numbers. Every active staff role can then pair their vehicle and key-fob tags from Pair in the phone app.